Refund & Return Policy
CK CENTURY MARKETING
At CK CENTURY MARKETING, we aim to provide you with quality products and a smooth shopping experience. If you’re not satisfied with your purchase, please review our return and refund policy below.
🔁 Return Eligibility
To be eligible for a return:
- You must contact us within 7 days of receiving your order.
- The item must be unused, unworn, unwashed, and in its original packaging with all labels or tags attached.
- A valid proof of purchase (order number or receipt) is required.
❌ Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Damaged items due to customer handling or misuse
- Products returned after more than 7 days from delivery
💸 Refund Process
If your return is approved:
- We will process your refund to the original payment method within 7–14 working days.
- You will receive a confirmation once the refund is issued.
Note: Shipping charges are non-refundable unless the item was incorrect or defective.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item received was wrong or defective.
- We recommend using a trackable courier service.
- CK CENTURY MARKETING is not responsible for items lost or damaged during return transit.
🔄 Exchanges
We do not offer direct exchanges at this time. If you’d like a different product, please return the original item (if eligible) and place a new order separately.
⚠️ Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of receiving your parcel. Kindly provide:
- Order number
- Clear photos of the issue
- Description of the problem
We’ll arrange for a replacement or refund as appropriate.
📞 Need Assistance?
To request a return or for further questions, please contact us:
📧 Email: [ckcenturymarketing8@gmail.com]
📱 WhatsApp: [017-3164251]
CK CENTURY MARKETING reserves the right to update or change this policy at any time without prior notice.
Thank you for shopping with us — we appreciate your trust.